Palm Springs Windmill Tours
Very small business · Palm Springs · Tourism & sustainability
The problem
Staff answer dozens of questions every day from guests curious about wind energy — and many of those questions arrive as challenges, fueled by myths about renewables. The tour's FAQ video and the team's ongoing self-education only carry so far when a guest brings their own context and bias to the conversation.
What got built
A real-time customer-facing web app that answers guest questions with authoritative information from trusted sources — complete with an animated mascot. The team is exploring voice features and inline illustrations next, with the goal of debuting at the facility within the month.

